Urgent Opening for Support Engineer with MNC at Hyderabad

Hi,

We have an urgent opening for Support Engineer with MNC at Hyderabad for rotational basis(24/7).

If you are interested please forward your resume ASAP, please find the JD
below

JD For SE-III:

Your solutions will impact our customers directly! This job requires you to
constantly hit the ground running and your ability to learn quickly and work
on disparate and overlapping tasks will define your success. High Impact
production issues often require coordination between multiple Development,
Operations and IT Support groups, so you get to experience a breadth of
impact with various groups.

Primary responsibilities include troubleshooting, diagnosing and fixing
production software issues, developing monitoring solutions, performing
software maintenance and configuration, implementing the fix for internally
developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating,
tracking and resolving technical challenges. Responsibilities also include
working alongside development on Amazon Corporate and Divisional Software
projects, updating/enhancing our current software, automation of support
processes and documentation of our systems.


The ideal candidate must be detail oriented, have superior verbal and
written communication skills, strong organizational skills, able to juggle
multiple tasks at once, able to work independently and can maintain
professionalism under pressure. You must be able to identify problems before
they happen and implement solutions that detect and prevent outages. You
must be able to accurately prioritize projects, make sound judgments, work
to improve the customer experience, and get the right things done.


Job Qualifications

- B.S. in Computer Science or a related field.

- 2+ years overall development/technical support experience.

- Object oriented development experience in C++ and/or Java.

- Knowledge of the UNIX/Linux operating system.

- Other desired technical skills include Perl, Ruby, Oracle SQL.

- Proven ability to troubleshoot and identify the root cause of issues.

- Demonstrates skill and passion for operational excellence.

- Excellent documentation skills.


Thanks & Regards,
Aruna.